Privacy Policy
This Privacy Policy explains how Italian Coffee Specialist collects, uses, stores and protects personal information when customers use this website, make enquiries, request service, build a coffee setup, purchase products, or contact us.
Business: Italian Coffee Specialist, Perth WA, Australia.
Privacy contact: info@coffeespecialist.com.au
Phone: +61 435 354 019
1. Personal information we may collect
- Name, phone number, email address and business details.
- Delivery suburb/address where required for quotes, delivery, installation or service.
- Product preferences, selected machine/accessory setup, service requests and order history.
- Payment or deposit information where payment is arranged by secure Stripe payment link or bank transfer invoice. Card details are not entered or stored on this website.
- Website usage data, cookies, device/browser information and enquiry activity.
- Links you choose to provide to photos or videos, such as Google Drive, iCloud or YouTube links, so we can understand a service issue.
2. Why we collect personal information
- To respond to enquiries and provide quotes.
- To prepare machine, grinder, accessory, service and installation orders.
- To manage deposits, order confirmations, delivery and after-sales support.
- To provide customer service, warranty support and maintenance records.
- To improve the website, products, service quality and customer experience.
- To send marketing communications only where permitted or with consent, with a clear option to unsubscribe.
3. How we collect information
We may collect information directly from you through enquiry forms, email, phone, WhatsApp, service bookings, Build Your Coffee Setup selections, purchases, Calendly appointment details and website interactions.
Where practical, we collect personal information directly from you and only where it is reasonably necessary for our products, services, bookings, quotes, support and business administration.
4. Disclosure of information
We may share personal information only where reasonably necessary, including with suppliers, freight providers, payment processors, IT/website providers, accounting providers, installation/service contractors, appointment booking providers, communication providers, or legal/regulatory authorities where required.
Examples of third-party systems that may be used include email services, WhatsApp/Meta, Calendly, Stripe for secure payment links, bank transfer/invoicing systems, website hosting, analytics tools if enabled, and customer-provided file sharing links such as Google Drive, iCloud or YouTube.
Card details are not entered or stored on this website. Where card payment is available, payment is handled through a secure Stripe payment link. Bank transfer may also be offered by invoice. PayPal is not offered.
5. Overseas disclosure
Some technology, hosting, email, booking, messaging, payment, analytics or supplier systems may store or process information outside Australia. We take reasonable steps to use reputable providers and protect customer information.
6. Cookies and analytics
This website may use cookies, local storage or similar technologies to remember setup/cart selections, customer area details, booking progress and cookie preferences. Optional analytics or advertising tools may be used only if enabled for the live website.
You can manage cookies through your browser settings, but some website features may not work properly if cookies or local storage are disabled.
7. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include access controls, secure service providers, HTTPS hosting, limited staff access and regular review of website forms and systems.
The website may temporarily store setup selections and customer/service details in the browser's local storage so the customer area and business tools can function. Local browser storage is not a secure long-term customer database. Before using the Business System with real customer data online, it should be protected by proper server-side authentication, access controls and secure hosting.
8. How long we keep information
We keep personal information only for as long as reasonably needed for enquiries, quotes, service records, warranty support, accounting, tax, dispute handling and legal obligations. When information is no longer needed, we take reasonable steps to delete it, de-identify it or securely archive it.
9. Access and correction
You may request access to personal information we hold about you or ask us to correct it if it is inaccurate, incomplete or out of date. Contact us at info@coffeespecialist.com.au.
10. Marketing communications
Service, booking and order messages are sent to manage a customer request. Marketing messages, newsletters or promotional offers will only be sent where permitted by law or with consent. Commercial electronic messages will identify the sender and include a clear way to unsubscribe or opt out.
11. Data breaches
If a data breach occurs, we will take reasonable steps to contain it, assess the risk and reduce potential harm. If the breach is likely to result in serious harm and the Notifiable Data Breaches scheme applies, we will notify affected individuals and the Office of the Australian Information Commissioner as required.
12. Complaints
If you have a privacy concern, contact us first so we can investigate and respond. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
13. Updates
We may update this Privacy Policy from time to time. The latest version will be published on this website.